Frequently Asked Questions

Otter Hotel is a new development that will be operated by Banff Lodging Co. located adjacent to the Hotel Canoe & Suites.

Check back for updates on this exciting new property, anticipated to open summer 2024.

Cancellation Policy: To avoid penalty of first night room rate plus taxes, reservations must be cancelled 72 hours prior to arrival. In case of No-Show, the first night room rate plus taxes will be charged.

Deposits: There is no deposit required for single reservations booked directly with us! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy.

For bookings of 3 rooms or more we require a deposit of 1 night + tax, this deposit is refundable if cancelled outside of our 72hr cancellation policy.

Group Bookings: If you would like to make a group reservation for a function, or an otherwise larger group, please call the Reservations Team directly on 1(800) 661-1272 or email events@banfflodgingco.com

Check-in: anytime after 4:00 pm
Check-out: prior to 11:00 am

Pre-authorisation: On check-in a pre-authorisation equal to your total anticipated stay plus $50 per night, up to 4 nights (max of $200) for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.