Frequently Asked Questions

Is Hotel Canoe & Suites open?

We are now open welcoming guests to Hotel Canoe & Suites.

Sudden Sally restaurant is now open for cafe offerings (open from 7:00 am – 5:pm) and dine-in with full menu (7:00 am – 9:00 pm) Drinks available until 11:00 pm

Amenities such as the hot pools are scheduled to open summer 2024.

Some finishing touches are taking place but we make every effort to ensure our guests stay is no negatively impacted.

When will hot pools and amenities open?

Sudden Sally is now open for cafe offerings (coffee, tea, pastries, sandwiches, and salads) full menu and dining room are now open MENU

Hot pools are expected to open summer 2024.

What’s happening next door?

Otter Hotel is a new development that will be operated by Banff Lodging Co. located adjacent to the Hotel Canoe & Suites.

Check back for updates on this exciting new property, anticipated to open summer 2024.

What is your cancellation policy?

There is free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.
If you cancel within 72 hours (or don’t show up) then you will be charged our cancellation fee. This is the total of the first night of your stay, plus tax.